->ACEKEY USER MANUAL<-

-> ACEKEYA / SG USER MANUAL <-

 Quick Q & A: 

Q: What is the difference between ACEKEY, ACEKEYA, ACEKEYSG?

A: In short, the color. The ACEKEY is all white, the ACEKEYA is silver with white keys and the ACEKEYSG is space grey with black keys. 

Q: Can the keyboard be used on both Mac and PC?
A: Yes, they are hybrid keyboards that can be used on either device. There will be some shortcuts that are Mac specific. Keyboard Setup Assistance Pops Up (For Apple Only)

For Apple users only - Keyboard set-up assistant 

Once you have successfully connected your keyboard to your Mac, you may get a pop-up that states you  need to identify your keyboard (Keyboard Set up Assistant). Here are the steps:

  1. Click on continue
  2. Press and release the 'Z' key
  3. Press and release the '/?' key 
  4. Choose 'ANSI' as your region
  5. Click 'Done'
Note: There are two instances when this pop up may not come up - The first being the connection was unsuccessful. You can check if this is the case by doing a quick test type in any application you'd like (i.e. Google, Safari, Notes), if you are not able to type, you may want to go through the sync instructions again. The second reason the pop up may not appear consistently is because it only triggers when a new, unknown USB or Bluetooth keyboard is detected, or if the system fails to recognize an existing one due to connectivity glitches. You can always manually do it by:
Settings > Keyboards > Change keyboard type  - (go through process listed above)

Troubleshooting 

If your keyboard is not working, you can try the steps below. Please keep in mind that since this is a wired keyboard, there aren't a long list of options to try. 

  1. Unplug and plug back in.
  2. Try a different USB port. 
  3. Using a USB hub? Try a different port. Or, if possible, try connecting the keyboard directly to the computer to see if the keyboard responds differently. 
  4. Using an adapter? Try a different adapter. Or, if possible, try connecting the keyboard directly to the computer to see if the keyboard responds differently. 
  5. The best way to confirm that the keyboard is 100% defective is to try it on a different device to see if you get the same outcome.