QKEY/B
For Apple users only - Keyboard set-up assistant
Once you have successfully connected your keyboard to your Mac, you may get a pop-up that states you need to identify your keyboard (Keyboard Set up Assistant). Here are the steps:
- Click on continue
- Press and release the 'Z' key
- Press and release the '/?' key
- Choose 'ANSI' as your region
- Click 'Done'
Note: There are two instances when this pop up may not come up - The first being the connection was unsuccessful. You can check if this is the case by doing a quick test type in any application you'd like (i.e. Google, Safari, Notes), if you are not able to type, you may want to go through the sync instructions again. The second reason the pop up may not appear consistently is because it only triggers when a new, unknown USB or Bluetooth keyboard is detected, or if the system fails to recognize an existing one due to connectivity glitches. You can always manually do it by:
Settings > Keyboards > Change keyboard type - (go through process listed above)
My keyboard will no longer type
Here are a few things you can try:
- Unplug, plug back in.
- Try a different USB port.
- Are you using a USB hub? Try a different port on the hub, try plugging the keyboard directly into the computer, even if it is temporarily to see if it responds.
- Are you using an adapter? If possible, switch it out. The adapter may respond differently to each device.
- Try a different computer to see if there is any response.
- Restart your computer.
- If you have a dual USB connection, make sure they are secured.
- Some Mac have the following option, you can try making a change in your settings -
- On your Mac, go to:
System Settings > Privacy & Security
Scroll down to the Security section.
Under "Allow accessories to connect," change the setting to "Always."
Your system may prompt you to enter your Apple ID password to confirm the change.
My keyboard is adding or missing keystrokes
You can try unplugging and plugging back in and then test to see if the issue still occurs. If it does, there may be an issue with the PCB board/the component under the key. We suggest you reach out to us.
The keypad is not working
After each method, do a test type in an application to see if the method worked for you.
First method: Hold Shift + Delete and let go of both.
Second method: Press clear on number pad.
Third method:
Old OS (i.e. High Sierra):
System Preferences → Accessibilities → Mouse and Track pad → Uncheck Enable Mouse Keys
New OS (i.e. Tahoe):
System Preferences → Accessibilities → Pointer Control → Alternate Control Methods → Uncheck Enable Mouse Keys
Windows
Method 1: On-Screen Keyboard (Turn Num Lock On)
Control + Windows + O > Click on "Options" > Click on "Show Numeric Keypad" > Click on "Num Lock" > Close the On-Screen Keyboard.
Method 2: Disable mouse keys in Ease of Access (Mouse)
Click on the "Windows" icon > Click on "Settings" > Click on "Ease of Access" > Click on "Mouse" > Under "Control your mouse with a keypad" > Make sure that Turn on mouse keys is off.
Method 3: Disable mouse keys in the Ease of Access Center (Mouse)
Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the mouse easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"
Method 4: Disable mouse keys in the Ease of Access Center (Keyboard)
Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the keyboard easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"
For Apple users only - Keyboard set-up assistant
Once you have successfully connected your keyboard to your Mac, you may get a pop-up that states you need to identify your keyboard (Keyboard Set up Assistant). Here are the steps:
- Click on continue
- Press and release the 'Z' key
- Press and release the '/?' key
- Choose 'ANSI' as your region
- Click 'Done'
Note: There are two instances when this pop up may not come up - The first being the connection was unsuccessful. You can check if this is the case by doing a quick test type in any application you'd like (i.e. Google, Safari, Notes), if you are not able to type, you may want to go through the sync instructions again. The second reason the pop up may not appear consistently is because it only triggers when a new, unknown USB or Bluetooth keyboard is detected, or if the system fails to recognize an existing one due to connectivity glitches. You can always manually do it by:
Settings > Keyboards > Change keyboard type - (go through process listed above)
My keyboard will no longer type
Here are a few things you can try:
- Unplug, plug back in.
- Try a different USB port.
- Are you using a USB hub? Try a different port on the hub, try plugging the keyboard directly into the computer, even if it is temporarily to see if it responds.
- Are you using an adapter? If possible, switch it out. The adapter may respond differently to each device.
- Try a different computer to see if there is any response.
- Restart your computer.
- If you have a dual USB connection, make sure they are secured.
- Some Mac have the following option, you can try making a change in your settings -
- On your Mac, go to:
System Settings > Privacy & Security
Scroll down to the Security section.
Under "Allow accessories to connect," change the setting to "Always."
Your system may prompt you to enter your Apple ID password to confirm the change.
My keyboard is adding or missing keystrokes
You can try unplugging and plugging back in and then test to see if the issue still occurs. If it does, there may be an issue with the PCB board/the component under the key. We suggest you reach out to us.
The keypad is not working
After each method, do a test type in an application to see if the method worked for you.
First method: Hold Shift + Delete and let go of both.
Second method: Press clear on number pad.
Third method:
Old OS (i.e. High Sierra):
System Preferences → Accessibilities → Mouse and Track pad → Uncheck Enable Mouse Keys
New OS (i.e. Tahoe):
System Preferences → Accessibilities → Pointer Control → Alternate Control Methods → Uncheck Enable Mouse Keys
Windows
Method 1: On-Screen Keyboard (Turn Num Lock On)
Control + Windows + O > Click on "Options" > Click on "Show Numeric Keypad" > Click on "Num Lock" > Close the On-Screen Keyboard.
Method 2: Disable mouse keys in Ease of Access (Mouse)
Click on the "Windows" icon > Click on "Settings" > Click on "Ease of Access" > Click on "Mouse" > Under "Control your mouse with a keypad" > Make sure that Turn on mouse keys is off.
Method 3: Disable mouse keys in the Ease of Access Center (Mouse)
Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the mouse easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"
Method 4: Disable mouse keys in the Ease of Access Center (Keyboard)
Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the keyboard easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"
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