BTWKEYMB

BTWKEYMB

This article will include answers to general questions as well as troubleshooting. 


Q & A:


Q: How do I know when the keyboard needs to be charged?
A: You will get a flashing red LED in the upper right corner. 

Q: How do I know when the keyboard is fully charged?
A: The red LED will shut off. 

Q: How long does it take to charge?
A: Depending on how it is charged, it can take approximately 3-4 hours.

Q: How long will my keyboard battery last? 
A: Depending on usage, the battery can last approximately 1-3 months. 


How to pair keyboard to your device

Note: The sync process will vary depending on the device we are connecting to (i.e. iMac Studio, Windows, and iPad). 

To pair with B1 with a Mac (this includes a Mac mini, Macbook, iMac, Mac Studio): 

  1. Turn the keyboard on.
  2. Go to System Preferences/Settings > Bluetooth 
  3. The B1 LED light should be blinking rapidly, if it is not blinking, locate and press the Fn + 1 key (on your number row) at the same time, then let go. Then press Fn + P at the same time and then let go.
  4. Click Connect

Note: To set up a different channel, change the '1' in step 3 to either 2 or 3. 

 

For Apple users only - Keyboard set-up assistant 

Once you have successfully connected your keyboard to your Mac, you may get a pop-up that states you  need to identify your keyboard (Keyboard Set up Assistant). Here are the steps:

  1. Click on continue
  2. Press and release the 'Z' key
  3. Press and release the '/?' key 
  4. Choose 'ANSI' as your region
  5. Click 'Done'
Note: There are two instances when this pop up may not come up - The first being the connection was unsuccessful. You can check if this is the case by doing a quick test type in any application you'd like (i.e. Google, Safari, Notes), if you are not able to type, you may want to go through the sync instructions again. The second reason the pop up may not appear consistently is because it only triggers when a new, unknown USB or Bluetooth keyboard is detected, or if the system fails to recognize an existing one due to connectivity glitches. You can always manually do it by:
Settings > Keyboards > Change keyboard type  - (go through process listed above)

 

To pair with a Windows device: 

1. Keyboard should be on.

2. Settings > Bluetooth > Add Bluetooth device > Choose option which includes Keyboards/Mouse (leave this screen open) 

3. On the Macally keyboard, locate and press the Fn + 1 key (on your number row) at the same time, then let go. Then press Fn + P at the same time and then let go. 

4. You should get a rapid blinking LED, and soon after the ACEBTKEY should pop up under Nearby Devices, press Connect.

Note: To set up a different channel, change the '1' in step 3 to either 2 or 3. 


To pair with an iPad: 

1. Keyboard should be on.

2. Go to Settings > Bluetooth (leave this screen open) 

3. On the Macally keyboard, locate and press the Fn + 1 key (on your number row) at the same time, then let go. Then press Fn + P at the same time and then let go. 

4. You should get a rapid blinking LED, and soon after the ACEBTKEY should pop up under Nearby Devices, press Connect.

Note: To set up a different channel, change the '1' in step 3 to either 2 or 3. 


The keypad is not working 

After each method, do a test type in an application to see if the method worked for you. 

First method: Hold Shift + Delete and let go of both.

Second method: Press clear on number pad.

Third method: 

Old OS (i.e. High Sierra):

System Preferences → Accessibilities → Mouse and Track pad → Uncheck Enable Mouse Keys

 New OS (i.e. Tahoe):

System Preferences → Accessibilities → Pointer Control → Alternate Control Methods → Uncheck Enable Mouse Keys

 

Windows

Method 1: On-Screen Keyboard (Turn Num Lock On)

Control + Windows + O > Click on "Options" > Click on "Show Numeric Keypad" > Click on "Num Lock" > Close the On-Screen Keyboard.

Method 2: Disable mouse keys in Ease of Access (Mouse)

Click on the "Windows" icon > Click on "Settings" > Click on "Ease of Access" > Click on "Mouse" > Under "Control your mouse with a keypad" > Make sure that Turn on mouse keys is off.

Method 3: Disable mouse keys in the Ease of Access Center (Mouse)

Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the mouse easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"

Method 4: Disable mouse keys in the Ease of Access Center (Keyboard)

Click on the "Windows" icon > Type "Control Panel" in the search bar and select it > Click on "Ease of Access Center" > Click on "Make the keyboard easier to use" > Under control the mouse with the keyboard uncheck "Turn on Mouse Keys"


My keyboard is adding/missing keystrokes or just isn't responding normally 

This could be an issue with the channel you're on. If you have the keyboard connected to only one device, try changing channels (see above under 'How to pair keyboard to your device' and try channel 2 or 3) 
*Please make sure to remove/forget the device before you try a new channel. 

I can't set up my new wireless keyboard with my new Mac

Unfortunately,  Apple does not allow you to set up a 3rd party keyboard with your new Mac. You would need a wired device to set up your new Mac before you are able to set up your wireless device.